The following are frequently asked questions related to online purchasing from DevExpress.com. We've done our best to provide detailed, step-by-step instructions for a wide range of ordering issues. If your question does not appear in this list, feel free contact us directly at email@example.com or call us at +1 (818) 844-3383 between 7:30AM and 4:30PM Pacific Time.
Thank you for your interest in our tools, we appreciate it.
You can compare all DevExpress product subscriptions and select the one that is most appropriate for your business needs by visiting the Compare Subscriptions page.
You can either add the desired subscription to your cart from the Compare Subscriptions page or you can navigate to the Buy a New Subscription page to make your selection.
Once an item has been added to your cart, you can click the Proceed to Checkout link to complete your order.
We are here to help. If you require assistance with an order, feel free to call us at +1 (818) 844-3383 between 7:30AM and 4:30PM Pacific Time or email us at firstname.lastname@example.org.
Thank you for your continued support, we appreciate it.
If you already have a DevExpress account, sign in by clicking Log In in the upper right-hand corner. Once logged in, navigate to the Buy a New Subscription page.
Select the new product subscription you wish to purchase by pressing the Buy Now button. Once an item has been added to your cart, you can click the Proceed to Checkout link to complete your order.
As always, we are here to help. Call us at +1 (818) 844-3383 between 7:30AM and 4:30PM Pacific Time or email us at email@example.com and we'll be happy to follow up on any questions you may have regarding new orders.
Navigate to the Renew an Existing Subscription page. You will be asked to log into our website if you haven't done so already.
Once you have successfully logged in, our website will display a list of subscriptions you can renew and products you can upgrade, along with any special offers to which you are entitled.
We are here to help. Call us at +1 (818) 844-3383 between 7:30AM and 4:30PM Pacific Time or email us at firstname.lastname@example.org and we'll be happy to follow up on any questions you may have regarding the renewal order process.
DevExpress offers multiple user discounts for all of its products. These discounts are automatically computed when you submit a multi-user purchase to us via this website using the following formula:
These discounts apply to the same product and do not apply if you mix/match subscriptions. For instance, if buying one license of the WinForms Subscription along with one license of the ASP.NET Subscription, you will not receive a discount. If, however, you purchase 2 licenses of the WinForms Subscription, you will receive a 10% discount off the total purchase price.
As long as you keep your Subscription(s) current and in the future decide to purchase additional licenses, we will extend the multi-user discount to you for your new purchase. For instance, assume you purchase 1 license to DXperience today and in 6 months decide to purchase a second license. This second license will be eligible for a 10% discount and the discount will be computed automatically once you checkout.
Each and every developer that uses our products must obtain an individual license and that license cannot be shared among multiple developers. For more information on licensing requirements, please visit the following page: http://www.devexpress.com/Support/LicensingFAQ.xml.
If you have additional questions, feel free to contact us at email@example.com.
Special Offers allow you to upgrade your existing licenses to subscription packages that include additional products. For instance, if you own a current ASP.NET Subscription, our website allows you to upgrade it to a DXperience Subscription at a reduced price.
Discounts are also available when you purchase products that have common functionality or when switching to a different development platform.
To view a list of Special Offers and Discounts available to you:
Sign in by clicking Log In in the upper right-hand corner.
Once you've logged in, navigate to the DevExpress Online Store at http://devexpress.com/ClientCenter/.
If your account is eligible for special upgrade offers or other discounts, the page will display two blocks listing all offers.
DevExpress is able to accept payment by credit card (Visa, MasterCard, Amex), by bank wire transfer, or by check drawn against a US bank in US dollars.
Additional Information You Should Remember
If paying by bank wire transfer
It generally takes between 3-5 business days for wires to reach us. Once we receive payment, we will automatically send you notification along with download/registration information. If you do not receive a notification within 3-5 business days, please write to us at firstname.lastname@example.org for assistance.
If paying by check
We can only accept checks drawn against a US bank in US dollars. If you wish to send us a check, it is best to use a courier service such as Federal Express or UPS so that you can track when the payment actually reached us. If you use standard postal mail, you should wait 3-4 business days before contacting us to confirm the receipt of the check. To verify that your check was received, please write to us at: email@example.com or call +1 (818) 844-3383 between 7:30AM and 4:30PM Pacific Time.
It's easy to obtain a quote prior to making payment. Our online system allows you to add a product to your cart, submit your personal/company information and to print a quote before you actually submit payment to us.
As always, we are here to help. Call us at +1 (818) 844-3383 between 7:30AM and 4:30PM Pacific Time or email us at ClientServices@devexpress.com and we'll be happy to follow up on any questions you may have regarding your order.
If you have a non-expired license and want to obtain an older version of the licensed product, you should:
Find the Latest Available Version
Select Version and Download
Navigate to http://devexpress.com/DownloadManager. You will be asked to log onto our website if you haven't done so already. Once you login, the DevExpress Download Manager will display a list of available products.
Locate the required product and expand it. Once a product has been expanded, you can press the "What's New" button to review the list of new features and resolved issues for a specific build.
When you select a version, our website automatically updates the page to display a list of all available installers. Click the required installer link to start your download.
To learn more about new features and all resolved issues across our product line, visit http://devexpress.com/Support/WhatsNew/.
You can also view What's New files directly from the DevExpress Download Manager.