The goal of the Developer Express Support Team is to provide our customers unrivaled technical assistance when implementing Developer Express technologies. We are committed to total customer satisfaction after purchase and will stop at nothing to ensure that your experience using our products is profitable for you, your organization, and by extension – your customers.
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"Just a quick note to say how absolutely impressed I have been with your support. I posed a couple of support questions and had them answered within 24hours (I'm from Australia so there is a major time difference), not only that but I had a follow up message checking if everything was ok with the answers provided…From what I've seen, your company is very customer SERVICE aware which is so hard to find these days, keep up the great work we all appreciate it very much as it makes our jobs so much easier and less stressful." E.V.
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Again, our goal and commitment to you is simple: Deliver top-notch support and immediate solutions to your technical problems. Since we have customers throughout the globe, we will do our best to respond to requests 24 hours a day. In fact, our support staff works staggered shifts for just this purpose.
Support Options
There are 2 support channels to contact our support team, you can leave us a message via our Online Support Center https://www.devexpress.com/Support/Center or email us directly support@devexpress.com. Both feed into the same FIFO (first in - first out) queue, and while the size of that queue can change from day to day, the average time for an item to go from the back to the front of the queue is a little under one business day. If you have a current subscription you can also mark urgent items in the Support Center for priority handling, which will promote them to the front of the FIFO queue.
The Support Center has some additional advantages over email, you can mark incidents for public consumption, and you can search among available public incidents which may just be the most immediate way to get an answer. You can still request email notification using the support center.
You can also network with other developers using our Forums. While these are not an official support channel, sometimes the perspective of another developer on an issue can be useful.
DevExpress.com and Your Privacy
DevExpress.com may ask you to register and include personal information that identifies you ("Personal Details") under certain circumstances, including instances when you download free software, or join the Express Support Center.
Developer Express Inc. uses your information for two primary purposes: To help you automatically manage your personal information within the Express Support Center. To inform you of product upgrades, special offers, and updated information on the services offered by Developer Express.
If you choose not to register and provide the required information, you can still use the vast majority of the content contained at devexpress.com, but you will be unable to use the services offered at the Express Support Center. Questions regarding this statement should be directed to webmaster@devexpress.com.
You can contact our support department via email at: support@devexpress.com