Ordering FAQ

The following are frequently asked questions related to online purchasing from DevExpress.com. We've done our best to provide detailed, step-by-step instructions for a wide range of ordering issues. If your question does not appear in this list, feel free contact us directly at clientservices@devexpress.com or call us at +1 (818) 844-3383 between 7:30AM and 4:30PM Pacific Time.

Purchase Subscriptions, Upgrades and Renewals

• I want to order a subscription via your website, how do I proceed?
• I am an existing customer and I wish to place a new order, how do I proceed?
• I need to upgrade or renew a subscription, how do I proceed?

Discounts and Special Offers

• What discounts are available if I am purchasing multiple licenses?
• Are there any special offers available to me if I have purchased from Developer Express in the past?

Download Your Subscriptions and Review What's New Files

• I've ordered your subscription, how do I download it?
• I want to see What's New with a subscription release before downloading/installing it. Where can I see that What's New document?

Obtain an Invoice

• I want to order a subscription, but I need an invoice prior to making payment. How do I obtain this invoice?
• I have already paid for a subscription, and now need a copy of the invoice, how do I obtain it?

Payment Types and Order Processing

• I want to order a subscription via your website, but I don't have access to a credit card, how do I proceed?
• I want to order a subscription via your website, and I prefer making payment via bank wire transfer, how do I proceed?
• I just purchased a subscription from your website, when will my order be processed?