The new support centre seems to me to be nothing more than a way for DevEx to get it's users to help out with their support staff duties.
I paid for support. It seems it doesn't matter if you paid or not, just ask away and someone will get around to you eventually.
The support centre seems to have been thrown together in a couple of weeks with an attitude of let's see what the users find wrong. Let them do the beta testing.
I 've read some 'questions' and I am genuinely worried about what's going to happen when I install 12.1. It seems there are a number of 'improvements' that will now break my installation.
There's no blog posts, no exciting news events, no great new video's, no webcasts etc etc etc. I can't even get a newsfeed to work. I was subscribed to the blogs or have they got rid of them to?
The warm fuzzies have gone.
Last blog entry I saw filled a huge space with new tiles that only appeared to replace the tick box. Are Microsoft paying DevEx to promote the new look Win 8?
What is happening!
You raise a lot of good points, and I'm happy to reply to them all.
You mention that you've not received support or the implication is that you've not received support from us. Can you tell me which ticket you are referring to. Just because there is a new UI for our Support Center does not mean we stopped answering questions as we always have. So please do let me know the support ticket in question and I will get on it.
Regarding customers helping customers....I think this is a great thing. If users can help one another, then what's the harm in that?
Support Center unfortunately was not thrown together in a couple of weeks...it took quite a bit longer and the good news is that we are working to improve it as we speak. I am anxious to hear your input as I've heard the input of many others. I want to make it the best it can be. So please, do let me know of any specific ideas you might have.
As with any release, there are bugs that have been reported and it's our job to fix those. We are doing just that. I'm hoping one day to have a zero bug release but that's not yet happened. :-)
And about blogs, videos, etc. Tell me what you want us to blog about Glen. I'm happy to get our guys to blog again, but you tell me what you want us to write about. Do you want us to provide technical how to content or....?
And though I keep asking Microsoft to pay us cash, they have yet to do so. Hopefully soon :-)
Keep the faith - lot's of cool things for us all to chase in the coming months.
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