I've just installed new OS (Window 8 Release Preview) and now all my tickets are unread again. This is not desired behaviour because now I have to open all tickets one by one to mark them all read.
"Read/unread" information should be saved with account in database so it wouldn't matter from which system or browser I login - I should have same experience on my user account - and tickets once marked as read should stay that way no matter where from I login into support center.
Thank you very much for expressing all your thoughts about the new Support Center. I should apologize for the delayed response. I want to share with you that we have not yet made a final decision on how to make this functionality better. I confirm that at the moment the information about read topics is stored on the client. On one hand it is a good idea to store such information on the server, but this may significantly reduce the web site performance and overload the server usage. Not to mention the storage requirements. Please bear with us while we investigate this.
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