Current filter:
                                You should refresh the page.
                                11
                                Neil D 05.14.2012

                                  • In the old version I could filter on my colleague's questions. How do I do this w/ the new support center?

                                    My pimary concern is that sometimes we have private bugs that we cannot show the public that I would like everyone on my team to see w/o having to ask the dev to share that bug. Will this be possible with what you have described?


                                    Update by Stan (DevExpress Support):

                                    There should be also the capability to track private items of persons who are included into a "private group".

                                • Matt Jacobi 05.14.2012

                                  Yes, where is this?

                                • Tobias Lachmann 05.15.2012

                                  We are looking for that, too.

                                • Andrew (DevExpress) 05.18.2012

                                  Guys, I have a question for you.
                                  Is everybody ok to share private issues with your colleagues?
                                  I believe that all issues, including private, have to be shared within one customer account. You should not do any extra work.
                                  However, we got some complains about it in the old CS. Probably it is not so important and those guys may create a new account for posting "extremely" private issue.

                                • Neil D 05.18.2012

                                  Hi Andrew,

                                  For us we are fine w/ sharing all issues, including private, w/ our colleagues.

                                • Ben Ark 05.18.2012

                                  Seconded. Sharing private issues within a single customer account/master license/however-you-can-link-them-together is ideal. I like to keep tabs on my team's support requests without needing to bug them to send me an update.

                                  If someone is looking for support outside of our corporate licenses, they should buy their own license or set up a different account. ;-)

                                Leave a Comment
                                You must  log in  or  register  to leave comments

                                1 Solution

                                -1
                                Stan (DevExpress Support) 05.15.2012

                                Hi Neil,

                                The current version does not provide this capability. With the new version of the Support Center, we are planning to introduce the capability to share your tickets with any person.

                                Show all comments
                                • Neil D 05.15.2012

                                  Hi Stan,

                                  I don't want bother my devs for them to share a ticket w/ me. I also want to see what they are working on at any time. The solution you provided will not work well.

                                  Thanks,
                                  Neil

                                • Neil D 05.15.2012

                                  Also please change the title back to the original one. The current title does not reflect what we wish to do.

                                • Stan (DevExpress Support) 05.15.2012

                                  Hi Neil,

                                  Ok, changed the description back.

                                  After this feature is introduced, you do not need to bother your employees with sharing each ticket separately. This feature will allow one person to review messages posted by another person and to also share messages between unrelated persons. I think that this will be the only difference with the previous functionality. However, we have not made a final decision on how to implement this capability, so your comments are highly appreciated.

                                • Neil D 05.15.2012

                                  Hi Stan, Thanks for changing the title back. I see...that makes more sense. My only concern is that sometimes we have private bugs that we cannot show the public that I would like everyone on my team to see w/o having to ask the dev to share that bug. Will this be possible with what you have described? Thanks, Neil

                                • Stan (DevExpress Support) 05.16.2012

                                  I completely understand your concern and we definitely take your point into account. I have updated your questions according to your last comment.

                                • Devon 05.17.2012

                                  Stan, we used this functionality as well. Can you give more detail on how the new way would work? Would each person in the group need to opt to share with each other person? If that's the case it doesn't sound as convenient as the old way.

                                • Steve Dilley 05.21.2012

                                  There is a lot of ground between always-private and always-public. The approach of sharing in groups has a lot of merit -- it is easy to set up. But even with that, we still need an opt-in mechanism for designating other people who can share the issue.

                                • Serge (DevExpress Support) 05.22.2012

                                  We have not yet decided how to implement this functionality. The easiest solution that comes to mind is to replicate the behavior of the old SC1 where all tickets were automatically shared between sub-accounts of a master account.

                                • Wietse 05.25.2012

                                  We're looking for this too, please let us be able too easily browse through tickets from colleagues!
                                  The behaviour of the old Support Center on this was fine by us.

                                • John01 05.25.2012

                                  "replicate the behavior of the old SC1"

                                  BINGO!!!

                                Show all comments
                                Leave a Comment
                                You must  log in  or  register  to leave comments
                                You must  log in  or  register  to leave an answer

                                Is your intention to post an answer to your own question?

                                • If so, then proceed.
                                • If you simply wanted to post additional information, ask for further clarification, or to just say "Thanks!", please click Leave a Comment.
                                • If you wish to edit your original question, please use the Edit button in the Toolbox at the top right corner of that entry.